The power of the internet - companies now take note and, hopefully, customer service will improve as a result.

I had the following sent to me from Spantel - I never even knew thay read the Tortosa Forum - just goes to show!  Anyway, would be very interested to hear of any outcome from anyone affected. It would be nice to hear that their problems were resolved as quickly and efficiently as the they sent out their statement.

" Spantel recently discovered an error in our billing program that has caused some incorrect monthly telephone invoices to be sent out to our valued customers. We are currently reviewing all customer invoices for the period in question and will make the required adjustments to the accounts of our customers. We encourage any of our customers who may have received an incorrect invoice to contact us so we can review their account immediately and make the required adjustment.

Spantel values the business of all of our customers and we are committed to providing them premium service at a reasonable price. We apologise to all of our customers who may have been affected by this and will do everything possible to ensure it does not happen again.

Contact tlph.  902 02 02 02 - email info@spantel.es"