Tortosa Area Forum - Re: Spantel billing system ...this is an outrage!

Dec 22^nd, 2024 at 11:01am

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Re: Spantel billing system ...this is an outrage! (Read 5640 times)

Ebrovoice Ex Member	Re: Spantel billing system ...this is an outrage! Feb 6^th, 2013 at 11:07am	Print Post
	Quote: I am so glad I use Eurona (thank you Nigel) but it is with horror that I have first hand confirmed incorrect billing on a friend's bill from Spantel. It is not one bill (that may have been considered an oversight) but several duplicated billing for the same phone calls. Please check all you accounts carefully as this may be a programming error. Also please read her article in detail: http://www.eyeonspain.com/forums/posts-long-17457.aspx Dena says "...if their are others who have been wrongly billed we could build a case." United we stand or my old nations motto Ex Unitate Vires - out of Unity strength!


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Nigel YaBB Administrator Offline Living here and loving it! Posts: 1234 Location: Raval de Crist Joined: Mar 23^rd, 2005 Gender:	Re: Spantel billing system ...this is an outrage! Reply #1 - Feb 6^th, 2013 at 12:31pm	Print Post
	Also be very aware of : 1. BT (also known as Arakkis). My parents signed up to have their calls charged through Arakkis. Arakkis then started charging them for the line rental. They were paying Movistar for the rental. Arakkis claimed that there was a service charge (according to their website there isn't). My parents ended up being threatened with a court case if they didn't pay what Arakkis claimed they owed. 2. Movistar (1) Last August I changed someone from BT to Eurona. Part of the transfer (I have no idea why!) involves passing the number via Movistar. Movistar then started charging for rental of a phone that my customer didn't have. Again, when it wasn't paid, threatening letters from lawyers. 3. Movistar (2) Someone who changed to Eurona about 3 years ago was being charged by Movistar for a phone he didn't have. He thought it was for line rental so kept paying. Movistar started charging from when he transferred his line to Eurona. If you have a Movistar contract CHECK YOUR BILL. If you have in the Resumen por servicio something like 'Alquilar Telefono Domo' or 'Domo 2 blanco' or anything else to do with Domo, this is the Movistar (Telefonica) phone. If you haven't got a phone call them and tell them and (if you can) ask for a refund 'devolucion'.


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Ritaratbag God Member Offline Forum newbie Posts: 2670 Joined: Jun 28^th, 2009 Gender:	Re: Spantel billing system ...this is an outrage! Reply #2 - Feb 6^th, 2013 at 12:59pm	Print Post
	Also you can add these to the list: Telefonica and Iberbanda. Our solicitor said he has hundreds of complaints from customers, and says ignore the threatening letters, from the companies.


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ebrorob Ex Member	Re: Spantel billing system ...this is an outrage! Reply #3 - Feb 6^th, 2013 at 1:41pm	Print Post
	I had an absolute nightmare with telefonica/Movistar (Same company) over false bills for well over a year after i switched from them to Eurona!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! i say one should "Avoid them like the plague"


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Nigel YaBB Administrator Offline Living here and loving it! Posts: 1234 Location: Raval de Crist Joined: Mar 23^rd, 2005 Gender:	Re: Spantel billing system ...this is an outrage! Reply #4 - Feb 7^th, 2013 at 4:27pm	Print Post
	The power of the internet - companies now take note and, hopefully, customer service will improve as a result. I had the following sent to me from Spantel - I never even knew thay read the Tortosa Forum - just goes to show!� Anyway, would be very interested to hear of any outcome from anyone affected. It would be nice to hear that their problems were resolved as quickly and efficiently as the they sent out their statement. " Spantel recently discovered an error in our billing program that has caused some incorrect monthly telephone invoices to be sent out to our valued customers. We are currently reviewing all customer invoices for the period in question and will make the required adjustments to the accounts of our customers. We encourage any of our customers who may have received an incorrect invoice to contact us so we can review their account immediately and make the required adjustment. Spantel values the business of all of our customers and we are committed to providing them premium service at a reasonable price. We apologise to all of our customers who may have been affected by this and will do everything possible to ensure it does not happen again. Contact tlph.� 902 02 02 02 - email info@spantel.es"


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ebrorob Ex Member	Re: Spantel billing system ...this is an outrage! Reply #5 - Feb 7^th, 2013 at 6:25pm	Print Post
	Shame they have not put the same effort in correcting the problems they have caused!!!!!!!!!!!!!!!!!!!


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