No of course you were not the only one to lose phone and internet. (Eurona).
But it was holiday time, plus windy conditions, to expect people to go out to do repairs.
But we considered ourselves lucky and this being only a 'minor' problem, when our family in the U.K. suffered damage to the roof of the house on 14th. December, and and since then rain has been coming into the house causing even more damage.

Eurona have a responsibility for the safety of their employees. They would not send someone up a tower in high winds as it is extremely dangerous. Likewise they do not send people out to remote difficult to access sites at night as, again, it is potentially dangerous.

Iberbanda have a transmitter on the top of Mt. Caro. A few years ago it failed and at the time the mountain roads were impassable. We were without service for nearly 2 weeks as a result. All companies have breakdowns, some repair the breakdowns quicker than others. In this case the damage was caused by the wind ripping a cable out of a connector and damaging the connector in the process.